Complaints

We always strive for top quality. Unfortunately, problems can sometimes occur. We are happy to help you.
As a private customer, you can fill out our complaint form below. It will help us to forward your request directly to the right person.

We always strive for top quality. Unfortunately, problems can sometimes occur. We are happy to help you.
As a commercial customer, you can fill out our complaint form below. It will help us to direct your query to the right person.

Be sure to send us information about your order such as order number, purchase date & photos of the defect with the form.

a. Please fill in our complaint form below completely

b. In the case of visual damage, please attach photos to the form.

c. We will contact you as soon as possible with the further procedure.

Important: The complaint can only be processed if the complaint form is completed in full. Processing may take several days.

Thank you for your understanding.